IT & Software

Senior Telecaller

Full Time

Job Description

Key Responsibilities:

Lead Engagement:

Respond to inquiries from potential clients through various channels (email, phone, chat)
Proactively contact leads generated through marketing campaigns
Appointment Setting:

Convert qualified leads into confirmed appointments for the sales team
Schedule meetings by coordinating time zones and ensuring availability
Market Research:

Understand the business needs and challenges of prospects in various English-speaking markets
Stay updated with market trends and competitor offerings
Data Management:

Maintain accurate and up-to-date records of lead interactions and status updates in the CRM system
Job Type: Full-time

Language:

English (Preferred)
Work Location: In person

Work Location: In person

Skills Required

  • Team Coordination
  • Performance Metrics
  • Escalation Handling
  • Campaign Monitoring
  • Call Auditing
  • Script Refinement
  • Conversion Strategy
  • Retention Management

About Company

Emerging Alliance - Thanjavur, Tamil Nadu

Emerging Alliance Business Solutions specializes in automated cloud solutions, Enterprise Resource Planning (ERP) software implementations, and custom web/mobile ecosystem configurations. Holding prestigious NASSCOM and CII certifications, the corporate network caters to diverse business sectors including Manufacturing, Retail Trading & Distribution, Logistics, and Financial Services. Their Thanjavur branch focuses on local talent enablement, delivering dedicated SAP Business One deployments, Salesforce customization, B2B lead generation, and offshore product support

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