Customer Support Associate

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Customer Support Associate

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Full Time

Job Description

Role : Customer Support

Shift : Rotational Shift

Working Days : 6 Working Days

Experience : 0-1 year

Roles and Responsibilities:

Customer Management
Customer Queries Management
Customer Engagement
Managing Customer Data
Tracking sales Pipeline

Job Types: Full-time, Permanent

Pay: ₹10,375.70 - ₹20,070.06 per month

Benefits:

Paid sick time
Paid time off
Provident Fund
Work Location: In person

Skills Required

  • Query resolution
  • ticket management
  • KYC onboarding
  • transaction troubleshooting
  • escalation handling
  • CRM proficiency
  • active listening
  • shift adaptability.

About Company

KoinBX
Crypto Trading

KoinBX (legally operating under Kooz Advisors and Technologies Private Limited) is a prominent, fast-growing centralized cryptocurrency exchange platform based in India. Founded in 2018 by Saravanan Pandian, the platform functions as a secure digital asset marketplace enabling users to buy, sell, and trade over 200 mainstream cryptocurrencies and 225+ active crypto-to-fiat trading pairs. Serving a user base of more than 1.5 million traders, KoinBX operates under full Financial Intelligence Unit (FIU) registration and strict alignment with Indian financial regulations. The exchange features an advanced matchmaking engine, low trading fees, instant Indian Rupee (INR) fiat processing, and comprehensive security guardrails such as multi-layer encryption and two-factor authentication to ensure seamless trading for both retail investors and advanced professionals

Website
https://koinbx.com/
Job Overview
Date Posted
06 Jun, 2026
Application Deadline
15 Jul, 2026
No. of Openings
1
Salary
₹10,000 – ₹20,000
Experience Required
Fresher
Qualification
UG – Bachelor’s degree in any field.
Job Role
Customer Support Associate
Requirement Timeline
-
Shift
Day
Job Location
Job Mode
WFO
Address
KoinBX Corporate Office, Kooz Advisors and Technologies Private Limited, M7, 1st Floor, Sarvacenter Building, No. 37, Madakulam Main Road, Palanganatham, Madurai, Tamil Nadu – 625003
City
Madurai
State
Tamilnadu
Country
India
Postal Code
625003
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