Marketing

Assistant Manager - Digital SBU Quality

Full Time

Job Description

Targets/ KRA/ KPI (Tentative Business Nos./ Goals, Measure of Success & Weightages) Goals Measures of Success Weightage Call Monitoring or Evaluation The primary task of a QA in Call Center is call monitoring and sharing actionable insight. 50% Dip Check” When the target is to find the specific type of failure that is key to the business. 20% Coaching/Feedback One on One feedback session about the outcome of the call monitored or audit findings 30% 

Skills Required

  •  Conversational Marketing
  • Revenue Cycle Management
  • Sales Development
  • Brand Repositioning
  • Sales Analysis

About Company

Niva Bupa Health Insurance Coimbatore
Insurance

Niva Bupa Health Insurance Company Limited is a Public Listed Company on Stock exchange(s). The company’s purpose is to give every Indian the confidence to access the best healthcare. It intends to play the role of an enabler in the lives of its customers and help them live life without constraints. This is reflected in its brand philosophy – ‘Zindagi Ko Claim Kar Le’.Niva Bupa Health Insurance Company Limited is a Public Listed Company on Stock exchange(s). The company’s purpose is to give every Indian the confidence to access the best healthcare. It intends to play the role of an enabler in the lives of its customers and help them live life without constraints. This is reflected in its brand philosophy – ‘Zindagi Ko Claim Kar Le’.

As of December 31, 2025, Niva Bupa had over 210 physical branches across India. It additionally offers health insurance through its ecosystem partners including 2.2 Lakh agents, 575+ brokers, and over 115 Banca & Other Corporate Agency Partners. The company currently covers 24.5 million lives and has 10,587 hospitals empanelled in its hospital network.

Founded
1970
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